The McGraw-Hill handbook of business letters

The Letter Writer's Craft --
What a Good Business Letter Is--and Is Not --
Consider Goodwill in Your Communications --
Don't Waste Words --
Keep the Language Lively and Simple --
Personalize Your Letters --
Emphasize the Positive --
Use the Correct Letter Form --
Request Letters and Responses to Request Letters --
Asking for Information About Materials, Prices, and Discounts --
Asking for a Free Catalog --
Responding to a Request for a Free Catalog --
Requesting Free Products --
Responding to a Request for Free Products --
Asking About a New Product --
Responding to a Request for Information About a New Product --
Asking About a Product and the Name of a Dealer --
Supplying Information About a Product and the Name of a Dealer --
Asking About Prices and Discounts --
Responding to an Inquiry About Prices and Discounts --
Requesting Advice and Product Inspection --
Responding to a Request for Advice and Product Inspection --
Asking About Training Materials --
Supplying Information About Training Materials --
Asking for Detailed Information on a Service --
Supplying Detailed Information on a Service --
Requests to Reproduce Printed Materials --
Requesting Magazine Reprints or Permission to Reproduce --
Responding to a Request for Reprints or Permission to Reproduce --
Requesting Free Reproduction Privileges of a Book Illustration --
Responding to a Request for Free Reproduction Privileges --
Requesting Reproduction Privileges for Commercial Use --
Responding to a Request for Reproduction Privileges for Commercial Use.